A: You have14 days from the delivery date to request a return.
Final sale items and gift cards are not eligible for return or exchange.

A: To qualify for a return, items must be:

• Unworn and unused
• With original tags attached
• In original packaging
• Accompanied by a receipt or proof of purchase

Returns requested after 14 days from delivery are eligible for store credit only.
Final sale items are not eligible for return or exchange.

A: Email us at customerservice@nowcollective.com to request a return.

If your return is approved, we’ll email you:

• A return shipping label
• Instructions on how and where to send your package

Please note: Items sent back without an approved return request will not be accepted.

Approved returns should be sent to:
1879 Collingswood Court
Westlake Village, CA 91362

A: Please inspect your order upon delivery. If there’s an issue, contact us immediately so we can review the situation and make it right.

A: We do not offer direct exchanges.

To receive a different size or item:

1. Return your original item following our return guidelines
2. Place a new order

• Returns within 14 days → refunded to the original payment method
• Returns after 14 days → issued as store credit

All items must meet the same return eligibility requirements listed above.

A: You’ll receive an email once your return has been received and inspected. If approved, your refund or store credit will be processed automatically.

A: Approved refunds are issued to the original payment method within 10 business days.
Please allow additional time for your bank or credit card provider to post the refund.

A: If more than 15 business days have passed since approval, please contact us at customerservice@nowcollective.com, and we’ll be happy to assist.