Shipping & Return Policy

  • Shipping Policy

    NOW Collective orders are shipped via UPS or USPS, depending on the shipping option selected and delivery location.

    • Shipping is available throughout the United States and Canada

    • International shipping is not offered at this time

    • Most in-stock orders ship same day or next business day

    • Please allow up to 5 additional business days during peak holiday seasons

    Orders typically arrive within 1–9 business days, depending on the shipping method chosen at checkout.

    Once your order ships, you’ll receive a confirmation email with tracking details from wearnow@nowcollective.com.

    Return Eligibility

    To be eligible for a return, items must meet all of the following requirements:

    • Returned within 14 days of delivery

    • Unworn, unused, and in original condition

    • Original tags attached and packaging intact

    • Receipt or proof of purchase required

    Returns requested after 14 days are not eligible for a refund and will be issued store credit only.

    Return Process

    If your return is approved:

    • A return shipping label and instructions will be emailed to you

    • Items sent back without initiating a return will not be accepted

    To start a return, please contact us at:
    customerservice@nowcollective.com

    Approved returns should be sent to:
    1879 Collingswood Court
    Westlake Village, CA 91362

    Damages & Issues

    Please inspect your order upon delivery.
    If your item arrives damaged, defective, or incorrect, contact us immediately so we can resolve the issue promptly.

    Exchanges

    We do not offer direct exchanges.

    The fastest way to receive a different size or item is to return your original purchase and place a new order.

    • Returns within 14 days → refund issued to original payment method

    • Returns after 14 days → store credit issued

    All exchange returns must meet the same eligibility requirements outlined above.

    Refunds

    Once your return is received and inspected:

    • You’ll be notified of approval status

    • Approved refunds will be processed to the original payment method within 10 business days

    • Please allow additional time for your bank or credit card provider to post the refund

    If more than 15 business days have passed since refund approval, please contact:
    customerservice@nowcollective.com